Ordering & Payment
After clicking submit payment you will be sent an order confirmation by email. Lavender Tribe Design accepts all major U.S. issued credit cards, PayPal, and Lavender Tribe Gift Certificates. Orders typically ship-out within 48 hours, not inducing Sundays and Holidays.
Lavender Tribe ships to the United States and its territories and internationally to Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Czech Republic, Denmark, Finland, France, Germany, Greenland, Hungary, Iceland, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Romania, Slovakia, Spain, Sweden, Switzerland, Ukraine, and to the United Kingdom.
How will my order be shipped and what are the shipping fees?
We are happy to offer a Free Shipping for all U.S. Orders over $75!
Our preferred shipping provider is USPS. We offer both Standard Delivery (transit time is 4-9 business days within the continental United States not including holidays) Priority Delivery (transit time 2-4 full business days within the continental United States not including holidays), and Priority Mail Express (transit time 1-2 full business days within the continental United States not including holidays). Orders are not shipped until credit card authorization has been verified and cleared. Free shipping offer valid in the United States only.
- United States: First Class (arrives 4–9 full business days after shipment)
- Priority Mail Shipping (arrives 2–4 full business days after shipment)
- Priority Mail Express (arrives 1–2 full business days after shipment)
- International Orders:
- For our International Customers we offer both Standard USPS Shipping and Priority. Actual shipping costs will be calculated by USPS depending on your location.
* International orders are subject to each countries customs fees. You will need to check your countries policies for appropriate fees. Any additional duties and taxes assessed by customs are the responsibility of the customer. Please be sure to allow a minimum of 2 weeks for international delivery.
* We require a single access locked parcel locker or locked mail box for apartment delivery. We cannot guarantee safe delivery for apartment addresses without a secure locked location and will not be responsible in the case of a stolen or lost parcel to an apartment delivery address.
Once your order has been placed you will receive an order confirmation email. Orders are generally processed and shipped within 24-48 hours Monday through Friday, excluding Holidays. Once your item has shipped you will receive a delivery confirmation email with tracking number. You can check the status of your order anytime by logging into your account.
Redeeming a Gift Certificate
Congratulations on your new gift certificate! To use your gift certificate please enter the Card number and the pin in the Gift Certificate box during checkout. The amount of the gift certificate will be applied to the purchase.
* Gift Certificates cannot be redeemed for cash. Returns on purchases that have used a gift certificate will be eligible for an in-store credit only.
* Gift Certificates cannot be canceled or refunded after they have been issued. Refunds on gift cards are not valid at any time.
Store credits for returned merchandise are only valid for 1 calendar year. Store credits expire & are not valid after 1 year. Please place a new order within 1 year to use your store credit.
Change / Cancel My Order
Once an order has been placed in most cases it cannot be changed or canceled as it is in our fulfillment process. Please contact us immediately at email@example.com. Please allow 48 hours for an email response and 72 for each additional response.
Price Adjustments Policy & Promo Codes:
Should an item from the website be marked down please contact us within 7 days from the date of purchase. We will honor a one-time price adjustment within 7 days of the purchase date. Only full price items are valid for price adjustments. Credits will be provided in the form of an in-store credit. Item must be in-stock at the time of the adjustment notification. Price adjustment credits are only valid for 30 days and must be used within the 30 day timeframe. Price adjusted items are final sale and not eligible for a refund or return.
Coupon codes are subject to cancellation without previous notice.